Returns Policy

Last Updated: March 30, 2026

We stand behind our products with a 30‑day return window for unopened items. All suppliers are contractually required to support returns (RTD – Return to Drop Shipper model). Easy process – no facilities needed on our end.

Eligibility

Unopened/New Condition: Original packaging, tags intact.
30 Days: From delivery date.
Exclusions (No Returns):
- Used, opened, or safety‑critical gear (e.g., life vests, marine electronics – hygiene/safety risk).
- Perishables, custom/personalized items.
- Final sale products (noted on listing).

Return Process (Direct to Supplier – RTD)

Contact Us: Email support@ecoharmonyessentials.com.com (EcoHarmony: support@ecoharmonyessentials.com | TidalForge‑Nautical: support@tidalforgenautical.com) within 30 days. Provide order #, photos, reason.
Get RMA#: We'll issue Return Merchandise Authorization (free, instant).
Ship to Supplier: Use prepaid label (we provide) or your carrier. Return in original box/packaging to supplier address (in email).
Inspection: Supplier approves (3‑7 business days).
Refund: Full purchase price (minus original shipping) to original payment method upon approval. Processing: 5‑10 business days.

Shipping & Fees

Buyer Pays Return Shipping: Unless DOA/defective (we cover).
Restocking Fee: None (if approved).
International: Buyer covers all duties/taxes.

Defective/DOA/Warranty

Immediate Replacement/Refund: Photo proof → Supplier warranty applies (e.g., 1‑2 years mfr).
Contact: support@ecoharmonyessentials.com.com – We'll coordinate.

Refunds Timeline

Step	Timeframe
RMA Issued	24 hours
Supplier Approval	3‑7 days
Funds Returned	5‑10 business days (Stripe/PayPal)

Disclaimers

Returns at our/supplier discretion. Fraudulent claims void policy.
Complies with FTC, CCPA/CPRA, GDPR (data shared with supplier for processing – see Privacy Policy).
Not legal/life‑safety advice. Consult professionals.

Questions? support@ecoharmonyessentials.com.com | 30‑Day Satisfaction Guarantee on Eligible Items.

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